Help Center

Buyer Safety Centre

Overview:

  • Security: eGebeya utilizes a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.
  • Transparency: eGebeya makes it easy to learn about items and sellers before you place an order.
  • Support: eGebeya has several teams working on your behalf to keep you safe, answer questions, and resolve issues if they arise.

How eGebeya is keeping you safe

Buyer Safety Algorithms

EGebeya has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Community Reporting

We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email buysell@egebeya.store or visit the Contact Us page.

Trust and Safety Teams

In addition to data-driven algorithms and automated tools, eGebeya has a number of teams focused on protecting the integrity of eGebeya’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

Buyer Protection Program

EGebeya's 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn't go as planned, you're 100% protected -- quickly and easily.

Merchant Quality Assurance

In addition to data-driven algorithms and automated tools, eGebeya has a number of teams focused on protecting the integrity of eGebeya’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

What you can do to improve your shopping experience on eGebeya Quickly Find Your Preferred Items By Filtering Search Results

EGebeya has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Inspect Product Details and Ratings & Reviews Before You Buy

Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.

If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy

If you have questions/concerns about a product, eGebeya makes it easy to contact the seller before you buy -- just click the 'Message Seller' button.

Double-Check the Items In Your Order Before Paying

Before you choose your payment method, take a second to check that your order contains the items and quantities you want.

Double-Check Your Phone Number And Delivery Address Before Paying

Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.

Pay When You Checkout To Receive Maximum Protection

When you pay at checkout, eGebeya holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don't go as planned.

Check Your SMS & Email For Messages About Your Transaction

After you place your order, eGebeya will send you an order confirmation by both SMS and email. Check for communications about your order.

If You Chose Pay On Delivery (POD), Pay Only After You've Received Your Order

If you chose POD, do not pay before your item is delivered. If you're asked to pay before delivery for a POD order, contact eGebeya immediately at buysell@egebeya.store

After Your Order is Delivered, Be Sure to Rate & Review

After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.

What you should know

Not all products on eGebeya are sold by eGebeya

EGebeya is a true online marketplace that supports Ethiopian entrepreneurs. Supporting 'third-party' sellers means eGebeya can offer buyers wider product selection, more choice, increased convenience, and better pricing. To learn more about selling on eGebeya, please click here.

Not every order goes perfectly every time, but if things don't go as planned eGebeya is here to help

Generally, eGebeya sellers have a remarkable track record. Most orders go wonderfully, but selling online may be new for some sellers and despite best efforts mistakes can sometimes happen. In the rare event things don’t go as planned, eGebeya has a number of teams working to help make things right. To contact us, email buysell@egebeya.store or call +251-910-076623 or +251-912-001915.

If you pay online at checkout before delivery, eGebeya can offer maximum protection

Paying for your order in advance means that you're covered by our Buyer Protection program. When you pay in advance to eGebeya, we hold your payment (temporarily) & don't release it to the seller until you have had a chance to bring up any issues. So when you pre-pay, eGebeya can protect you 100% if things somehow don't go as planned. If you choose to Pay on Delivery, the seller, not eGebeya, may have your funds and eGebeya may be less able to help.

Your feedback matters

When you place an order, you trust the seller to deliver a quality product as described and on time. So eGebeya makes it easy for you to research both the item and the seller before you buy. You can read the item's description and check how past buyers rated and reviewed the seller and the item. When your order is delivered, we will ask you to rate and review the transaction and over time we remove lower performing sellers to make eGebeya safer for you.

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